Order Issues
Can I edit or add an item to my order?
Seconds after you place your order, it goes straight to our warehouse for processing, so this means making changes to your order can often be difficult. If you contact our customer service team with your order number, we can see where your order is a
How do I cancel my order?
Please feel free to reach out to us here. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing but we'll do our best.
What do I do if my item arrives damaged?
We are so sorry to hear that you've received a faulty item!. To get this sorted for you, please email our team with the following details:. Our support team will look into this for you and find the best solution!.
What do I do if I receive the wrong item in my order?
We are very sorry to hear that you've received an incorrect item!. To resolve this for you, please email our team with the following details:. Our support team will look into this for you and find the best solution!
My order was marked delivered but it’s not here
Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! Please wait 3 business days and update our customer service team at [email protected] if you still haven't received your package. We'll lo